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Mid-Atlantic Communications partners with NEC America in
order to offer a variety of scalable applications to enhance and improve
the power of a total telecommunications system. The addition of these
applications allows a business to control call flow, monitor activity,
and provide historical data for management review.
Mid-Atlantic Communications offers a range of products that streamline
and simplify administrative tasks. Our administrative applications
are designed to configure and manage communications systems using
a unified central methodology. Core applications can help control
costs, track assets, enhance efficiency, and promote safety and
security. Solutions are available for any sized customer; from CallAnalyst
for smaller offices to AIMWorx
for larger clients. |
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MAC supports scalable Call
Center and Automated Call Distribution applications for as few
as 4 agents. While ACD provides a cleaner stream of inbound call
management, the true power of this application is in the historical
information gathering and reporting. These reports are vital in
making crucial management decisions relating to staffing levels,
hours of operation and many other human resources decisions associated
with high-volume call handling and distribution. |
Voice
Mail is an effective tool for any organization, especially when
used in conjunction with Automated Attendant or Live Answer. Voice
Mail is more accurate, more efficient, and more convenient for both
user and caller. Proper use of a Voice Mail system will drastically
reduce the time spent in conveying messages. |
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Through Unified
Messaging, voice mail is delivered directly into a user's e-mail
system and can be played as a .wav file. There are many advantages
to this method:
- One time access to check both voice mail and e-mail
- Non-sequential review of voice mail
- More options for storage and retrieval of voice mail
- Voice mails can be forwarded with comments to ANY e-mail address
- Unified Messaging supports Fax Server functionality
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